photolink

Help

Questions and answers

Everything worth knowing before you start: how client galleries, the site and the catalog work, how much storage you get and what it costs.

27 questions

Getting started and the trial

What is photolink and who is it for?

Online galleries for delivering photos to clients, a portfolio site on your own subdomain and a place in the photographer catalog — all in one cabinet. It suits wedding, family, portrait and commercial photographers and anyone who regularly hands shoots over to clients.

Do I need a card for the trial?

No. The trial lasts 30 days with every feature and 10 GB of storage. You choose a plan when you are ready.

How long does signing up take?

About a minute: your name, email and the confirmation code from the email. Then you can create your first gallery straight away.

What happens after the trial?

We email you a week and a day before your access ends. Choose a plan in the cabinet and your galleries, links and site keep working. If access is not renewed, galleries and the site stop opening for clients, photosessions are deleted a week later and the portfolio a month later.

Why is photolink better than Google Drive or WeTransfer?

Your client gets a beautiful gallery with your name and contacts instead of a folder of files. Photos are easy to view on a phone, mark as favourites and download as an archive or one by one. The link does not vanish after a few days: you decide how long the gallery stays available.

I don't have many clients yet. Do I need this?

Yes. Even one well-designed gallery and a portfolio page make a better impression than a set of links in a messenger, and the catalog helps new clients find you.

Client galleries

Does my client need to sign up?

No. The client opens the gallery from a link in any browser, on a phone or a computer. If the gallery has a password, they enter it once.

How do I protect a gallery?

Set a password and the date until which the gallery is available, or leave it without an end date. After that date the gallery closes for clients and is deleted.

How do I customise the look of a gallery?

Choose one of three themes (dark, light, minimal), one of three cover layouts and a title font. You can mark which part of the cover photo matters most, and every change shows up at once in the live preview.

How does my client pick favourites and send the selection?

The client marks photos with a heart and sends a link to the selection to you, family or friends. The link works for 90 days and the selection can be downloaded as one archive. Hearts are kept in the client’s browser, so the selection reaches you through that link.

How does my client download photos?

The whole gallery or a single folder as an archive, a single photo in its original size or in a version for social media (up to 1900 px on the long side). On an iPhone a single photo can be saved straight to Photos, while an archive goes to Files.

Can I show videos?

Yes. MP4, MOV and WebM play right in the gallery, and videos in other formats (AVI, WMV, FLV) can be downloaded by the client. Downloads are always in original quality.

Can I see that my client downloaded the gallery?

The photosession list in the cabinet shows how many times the gallery or its folders were downloaded as an archive.

Which languages does the gallery come in?

Ukrainian, English and Polish.

Files and storage

Which formats can I upload?

Photos in JPG and PNG and videos in MP4, MOV, WebM, AVI, WMV and FLV — up to 500 MB per file. RAW, HEIC and WebP are not accepted: upload the shots ready to hand over.

Are photos compressed?

No. Files are stored exactly as you uploaded them, and the client gets the originals. The gallery shows smaller copies for fast viewing.

What counts towards storage?

All photosession and portfolio files, videos included. When the space runs out, new files are not uploaded until you free some space or switch to a plan with more storage — up to 200 GB.

Can I upload many files at once and from my phone?

Yes. Drag files or a whole set into the cabinet or pick them from your phone’s gallery — they upload in a queue and you can see the progress in the cabinet.

Site and catalog

What will my site show?

A portfolio with albums, price lists, cities and types of shoot, a description, your phone and social links. There are three design themes, and the site is available in Ukrainian, English and Polish.

What is my site’s address and can I change it?

The site lives on a photolink.pro subdomain with your username. You can change it in your profile. Connecting your own domain is not available yet.

How do clients find me in the catalog?

A client picks a country, a city and a type of shoot and sees the photographers who work there. The order follows a rating updated every day: it grows when your profile is complete, you work in the service regularly and clients visit your site.

What do I get for inviting colleagues?

A permanent discount on your subscription: 10% for every 10 invited photographers with an active paid plan, up to 50%. Invitations also raise your rating in the catalog.

Payment and plans

How much does photolink cost?

Plans: 100 GB — 139 ₴ per month or 1 390 ₴ per year; 200 GB — 278 ₴ per month or 2 780 ₴ per year. Every plan has all the features — only the storage differs.

How does payment work?

By card through LiqPay, in hryvnias, monthly or once a year. The subscription renews automatically, and we email you a day before each charge.

How do I cancel my subscription?

In the subscriptions section of the cabinet. Access stays until the end of the paid period and there are no further charges.

Can I change my plan?

To a bigger one at any time: the value of the unused days of your current plan is credited to the new one. To a smaller one after cancelling the current subscription: the new plan starts when your paid access ends.

Data and security

Where are my photos stored and who can see them?

Files are kept in cloud storage. Only people with the link can see a gallery, and with a password only those who know it. Password guessing attempts are limited.

Your first client gallery — today

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  • 30 days of every feature, free
  • 10 GB for your first photosessions
  • No card — choose a plan later